I do not know my user name and I can't log in to order something. Thank you for your help. Kerry email@example.com
I signed up in Dec for 7 min reset and can't login to my acct and I have been billed for Dec at 12 a month. I asked for a new password and you sent me one but it does not work.
My email is firstname.lastname@example.org. I thought it was my username/
My old password was NewMin49. I could be wrong
You sent me a new one. czdpvvs6 and that did not work either. Help
I was sent an e mail so I could make up a password but I don't even have a user name for the web site..So basicallyI need a user name and password so that I could retrieve some downloads that I had ordered but never received..Thank You
We can't locate your account using the e-mail address provided. Using your last name we did find an account but it was the with the first name Veronique.
I suggest you go and create another account here:
I Just resent your welcome e-mail with a new password and your user name. Please check your e-mail and this should work now.
The support Team
I received an email on resetting my password (which I did). Now I am unable to access my account.
Thank you for assistance on correcting this situation..