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I can't log in to my account

I do not know my user name and I can't log in to order something.  Thank you for your help.  Kerry

1 person has this problem

Kerry Rooney,

We can't locate your account using the e-mail address provided. Using your last name we did find an account but it was the with the first name Veronique.

I suggest you go and create another account here:

I signed up in Dec for 7 min reset and can't login to my acct and I have been billed for Dec at 12 a month.  I asked for a new password and you sent me one but it does not work.

My email is  I thought it was my username/

My old password was NewMin49.  I could be wrong

You sent me a new one. czdpvvs6 and that did not work either.  Help

I Just resent your welcome e-mail with a new password and your user name. Please check your e-mail and this should work now.

Thank you

The support Team

I was sent an e mail so I could make up a password but I don't even have a user name for the web site..So basicallyI need a user name and password so that I could retrieve some downloads that I had ordered but never received..Thank You 

I received an email on resetting my password (which I did).  Now I am unable to access my account.

Thank you for assistance on correcting this situation..

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